Worthless Customer

It's been more the 2 weeks now since the first time I called customer services. Your expectation would be that if you would call customer services that you matter would be resolve. I think it can be somewhat except able if you don't get the service you wanted in a store. But if you call customer services and then not receive any feedback it just show the low standard of a business and for me a shop like Woolworth's with such high standards and promise of service it's a disgrace if you have to call twice and not get any assistance. I doubt that ever in my life I felt this disgrace by the level of service I receive. It no surprise to me now that a shop like Menlyn Woolworth's have the incompetence rate that they have. It's seem as Woolworth have put there policy and procedure way high then they are to place importance on thier customer. It proves that to them making money is more important then keeping customers happy. It's a shame that as a customer you can be made feeling so unimportant it's not even really. I wonder if executive and shareholder in this business know what the staff they employ is offering to there customers. I'm terribly unhappy and so frustrate by this