Worst Woolworths Experience Ever!!!

Dear Woolworths

The Service I receive so far from Woolworths is horrible. I will not recommend this pathetic service to anyone. In fact, I will share my displeasure in your brand with everyone I know. All I needed was a credit card which should have taken me 24-48 hours, instead it was a horrible experience for, I am not even a customer yet but this is the impression you have made. My current application is still in the pipeline and I sent an application 08th July 2019. I want to cancel my request as I feel whatever you have done was cost me time money and effort. Time in the sense that I had to be on the call for lengths of time speaking to Credit Card Division, Escalations Department and New accounts, I had to spend hours in store at Tygervalley (4 hours) and Canal Walk (1 hour). Money in the sense that I had to drive to Canal walk to collect a card which is “supposedly” ready for pick-up and to Tygervalley wasting fuel and using cellphone airtime. I had to ask my Manager to grant me a half day’s leave which cost me over R600 so I can sort out this mess!

To this day I feel I no longer want my family and friends to be associated with the Woolworths Brand, your staff is unfriendly and have emotions like robots. I needed your assistance, I begged and pleaded over the phone and in store because I was low in fuel and risked driving home, I had no money and this was after day 4 when applying for this credit card, I received nothing but dissatisfactory and inconsiderate assistance. I needed you guys but you let me down.

9 people could not assist me.

1 person from credit card division (call centre) (Cant remember her name but she said there is nothing she can do if they can’t issue me the card instore) 1 person from escalations department (call centre) 3 people from New Accounts (call centre) (They approved and read the contract whilst I was instore Tygervalley) by Boniswa (New Accounts) who said I can proceed with Card Print) 4 people in store (Tygervally and Canal walk) (Staff at Tygervalley was unable to print due to an error on the system, this was the day I needed the most)(Ronald at Canal Walk said don’t stress I can just come collect by him after we told him the issue in Tygervalley, I had to drive with very little fuel in hopes that I can top-up the fuel when I get the card, to my despair I wasted an hour by him where he said I can only get a new card on Wednesday.

I no longer need your card. You owe me money, time and effort I wasted on your incompetence and I do not know yet how you will repay me.

See email below, I tried picking the card up on the 12th But Ronald was unable to assist. Every experience I had with you guys was horrible.