Worst telephone manners ever

I called woolworths in your Somerset West Mall Store, Only to be transfered to all over your store for over 20 minutes without getting the information I called for.I am so ****ed off because I called for a simple thing “baby formula,Milk S26 0-6 months. Nobody knows what that is I feel your employees are just stooges who swings telephones around n drop it.Are u guys crazy or what you cannot even help me with a simple thing I asked “do u hv s26 baby formula for 0-6 months babies.Thats all no one out of the 6 people I spoke to knows how to help me.