Worst service with *********** finance department

On 28.05.2024 I took out a partial amount from a revolving loan that I have with Woolworths. It was paid every month via debit order. I have since made 2 small withdrawals from the account. On 20.02.2026 I paid the full settling amount for this specific amount that I took on 28.05.2024. After several calls, multiple arguments and hours on the phone, the monies was finally allocated on 12 March. Meanwhile 2 full debit order went off (as if no settlement was received) and nowhere am I receiving feedback on how this is possible because a total amount of R21 802.93 was received and nowhere am I receiving any proper feedback on where all these payments are being allocated to and why my installment is increasing, instead of decreasing. They refuse to provide me with a detailed statement to show where all my money is going.