Worst service, inefficient processes, slow service delivery. Might as well be a government owned entity

Woolworths financial Services (wfs) App**** for a storecard on a Saturday online, got a call to complete the application on Monday, i was requested to submit my proof of income and nothing else, which i did immediately after the call. I was advised i would get a call same day to confirm receipt of my document and advised where and when i would get my card. Day progressed and no call, i called the call centre and calls kept getting dropped i spoke to 3 people, one the last one we were able to speak the longest and she advised me that the guy should not have said he would call me as it takes 24hrs to capture the proof of income. I could not confirm if my proof was received or not. Wednessday i called again and the application was still pending???? Friday morning, within that week i got a call from the guy who had initially called me on Monday, he asked me which store i wanted to collect my temporary card, then before i even answered asked if i had sent my proof of income, to which i responded yes. He said i could get my temp card at 4pm at the Woolworths i had selected, which was the one in Galleria and that my card would be sent there. Arrived at woolworths Galleria and they could not assist, i was asked if i had signed the contract and that it didnt reflect that i had an account. The guy assisting me called the call centre, which took awhile, they stated that the guy that had called me should have advised me to go into the shop after 2 days, that it takes 2 days for it to register at the shop.

The whole process took about 2. 5weeks,i was called after 2.5 weeks, advised the store card had been successfully opened, i received the contract via email and could see the balace via the app, was advised i could get a temp card,, which is not a card but a piece of paper, which could easily be ruined by Sanitizer. I am still waiting for my store card? No communication at all on when i will receive it.

I was advided i would get a R500 voucher after my first purchase, still haven't received it.

I actually should have read the reviews on hello Peter before i opened this account. I have made countless calls to the wfs call centre, a waste of my airtime. I drove to woolworths galleria after being advised i could, a waste of my petrol and time. I was at the shop for 40 minutes trying to figure out why id been sent to the shop when i shouldn't have been This experience has been the worst experience opening an account.