Worst service experienced at Woolworths South Gate Mall.

A week ago I had a purchased a pair of shoes at Woolworths Mall of Africa using my Woolworths account. It happened that the size was a bit small then Today I decided to go and return at Woolworths South gate since it is the closest to my workplace and where I stay.

After standing in a long queue at customer services, the cashier by the name of Philisiwe requested to enquire from her supervisor if its okay to take back these shoes since they weren't purchased from their store. This was my first alarming concern since I have never experienced such at Woolworths. I have returned items to Woolworths that was purchased from Woolworths stores and never experienced any hustles.

The cashier returned and advised me that they won't be able to take these shoes back since they not purchased from their store, even though these were bought on account and still with price tag etc intact and way within the return period.

I am very disappointed at Woolworths! this clearly illustrates that there is no collaborated work and championing customer service excellence within the Woolworths franchise. Worse I am an account holder so I just wonder what happens to cash customers in such instances.