Worst service ever: woolworths credit card division

On Tuesday 15 November I made a payment with my Woolworths credit card. To my surprise a double deduction for the amount of R5000 went through my credit card but the company I made the payment to only reflects 1 payment of R5000. On Wednesday morning I called the credit card division to query the double deduction only to be told that I should call back on Friday as the transaction could take 48 hours to clear. Nonetheless, I called back on Friday, spoke to a consultant who advised that I should email them a statement of my woolworths credit card. I then received a response from them that I need a statement from the bank that I made a payment to. Unfortunately on the app I am unable to do so, so I sent them.screenshots that reflect this transaction from the other bank. Today I.get a response from them saying that I should send my credit card queries to the credit card division YET I HAVE BEEN TALKING TO THEM SINCE LAST WEEK WEDNESDAY AND EVERY STEP OF THE WAY THEY HAVE BEEN GIVING ME DIFFERENT STORIES!!! PLEASE CATCH A WAKE UP WOOLWORTHS CREDIT CARD DIVISION THIS IS ABSOLUTELY PATHETIC SERVICE. DO YOU KNOW YOUR JOB??? HOW PATHETIC IS IT THAT YOU ARE MAKING A CUSTOMER RUN AROUND LIKE THIS???? REALLY, WHEN YOU DID THE DOUBLE DEDUCTION!