Worst service ever/ Lack of any service.

Worst service ever or should I rather say lack of any service whatsoever. I've been sending emails for close to a month now and all I am getting are auto reply emails that someone will contact me with 24hours but none of that has ever happened. I've been requesting for a prescribed debt letter for an account that is well over a decade old and there is no assistance from Woolworths customer care.

This is regarding ***