MF
Mark F

1 reviews | Active since Sept 2010

02 Sept 2020, 14:23

Worst service ever

HI I would like to formally lay a complaint against Tarren Africa about the service I received in your cape gate store on Saturday the 29.08.20. I went to buy my wife a birthday gift. So im standing in line and watching the cashiers work and i don't see any verifications happening or atleast of what i can see . I get to the till and swipe my woolworths card and the Tarren asks me if I'm paying with my card and I say yes and then it turns weird . She asks me for my card because she wants to verify if it's my card. At this point I'm confused but say ok and give her my card. So at this point I want to know what and how you are going to verify my card and she looks at my card but I don't know what she is verifying as I'm not asked for proof of it being my card . She gives back my card and I ask her why she is verifying my card and she tells me, because many people are **********ly buy other peoples cards so at this point i'm so angry but kept calm because never in my entire relationship with Woolworths have I been profiled as a potential ********** buyer and i've been with yall for 15+ years So this is my take on this . Tarren profiled me based on my looks and told me she does it with everyone when I could clearly see the cashiers don't do that and based on my hundreds of previous purchases I've done at woolworths. if you verifying customers to cards you do it via signature and a ID/drivers card. So i will be taking this further as i was embarrassed by this person in front of everyone by her speaking loud. I am utterly disgusted by this service and will be closing my account now as this is the worst I've been treated in a retail store . Not even shoprite does this type of thing. Tarren should be disgusted with herself to provide such pathetic service under the roof of woolworths. Hope the above finds you and you do something about it Regards MR M Fick

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