Worst service ever!

Woolworths' Customer Service team knows nothing about servicing its customers. I reported incidents in the last month, none of which have been resolved. They claim to have handed these matters over, yet I am still awaiting feedback. This is just a convenient excuse as they pass the buck. Getting assistance from them is impossible, and escalating complaints is a dead-end. It's as if all customer queries get thrown into a black hole, never to be recorded. First, I their store fridges and freezers were out of order, meaning the 2 tubs of ice-cream I bought were defrosted and filled with shards of ice. They supposedly reported this to their Foods team, yet I still await a resolution. Then, I logged a stock enquiry with their social media team, who promised to source the item for me and contact me as soon as stock was secured. They never did and, instead, sent me a feeble response weeks later - upon my follow-up - directing me to their website where the item was sold out. This in spite of the fact that they promised to contact me directly as soon as the item launched. Whoever took ownership of this only to cook up should be fired. To compound matters, they sent me on wild goose chase from shop to shop across the province- in the middle of a pandemic- in search of an item that was supposedly in stock but was clearly out of stock. The audacity of their staff is astounding. The head office staff are absolutely arrogant to boot, not taking customers' time seriously by dismissing complaints without taking the appropriate action and giving them the run-around. Is it so hard to provide a concrete response instead of a generalised, evasive copy-paste template? Especially when I have been following up for over a month! Their social media team should all be fired! *********** as all hell with absolutely no idea how to professionally and respectfully communicate with customers. My queries were all handed over from one person to the next, none of whom had the courtesy and commitment to contact me. This case is still unresolved, so I am hereby requesting again that Woolworths source the 3 items (2 dresses and 1 sandal) for me and reimburse me for the horrible quality ice-cream. I have a record of all the communications that took place, which I will be sending to the Group's Head of Customer should this case not be suitably resolved. If unresolved, I will also be escalating this with the intention of having everyone involved in this removed from their jobs.