Worst service ever!!!

Woolworths Gateway is full *******. Their service is full of ****. My sister spoke to Hayne telephonically who seemed useless as well aa Debbie directly physically at the store who both did not want to assist with a refund that would be done via voucher or cash. What irritates us the most is that their headoffice called my sister who had purchased these 2 items of David Jones and the reason for the return they were unsuitable and these shirts were purchased via Capitec account and now they do not want no refund. I am not done complaining I will take matters far!