Worst service ever

I recently decided to try woolworths online shopping and would like to share my experience. I purchased items from woolworths online and after proceeding with the online process i was debited and the follwing day I received a very unprofessional call from a lady at the lifestyle branch in jhb telling me that several items I purchased was out of stock despite them being available online, she was not very helpful to say the least as she didn't even know what else was in my order I was getting no where with as I could tell she couldnthaby understand me and it was becoming very frustrating as she had a don't care attitude. I requested to speak to a manager who helped me efficiently and apologised for all the inconvenience caused and sent me pictures of items she arranged as a replacement for the products that were no longer available . The lady I spoke to first called me back to confirm my order with the replacement items the manager had authorised and she then confirmed that there will not be any additional charge . At this point i felt relieved that there would be some closure to this time consuming and frustrating event . The following day the items were delivered just before 8pm the evening which I found really unprofessional as I requested them anytime between 2pm and 4pm. I thought the awful experience was over but little did I know it had just began. The next morning I was debited for the items for a second time and this time for much more that before. I immediately went online to check and the invoice for the purchase was incorrect. I then called the manager back and she apologised again and advised me there was nothing she could do I have to submit a query online before they refund the second amount that she confirmed was debited in error , I since then submitted three queries online requesting assistance and tried many times to call the call centre and explained the incident to agents that are were not helpful at all they kept putting me on hold and eventually without any warning put me through to the lifestyle branch to speak to someone that has no idea why I'm calling . After 5 days i still havent been helped .This experience has made me loose all faith in the woolworths online and woolworths as a brand as I am left very dissatisfied and disappointed in the online sales service and the service I received from the lifestyle branch. I hope this feedback finds the correct person as the level of service I received throughout this process has been utterly *******.