Worst Service ever

<p>I have just about had it with the level of incompatance of woolworths. I have been in contact with numerouse personal in the Black credit card department... Firstly i have lost my credit card and have app**** for another. I have explained to one of the agents that i will be leaving the country on the 5th of june and am worried that the card will not arrive in time for me to collect it, so therfore i said i will create a secondary card for my fiance as what i have done for the store card previously and that my fiance will be able to collect it and access the funds. Woolworths said that should not be a problem all i need to do is take my fiance ID to woolworth in somerset west and they will sort it out, So i drove all the way to somerset west from herm**** just to be told that my fiance will not be able to collect the card, I explained to them that i will not be in the country and that i need her to collect the card. I then phoned woolworths department and they said a differant story and that my fiance will be able to collect the card, and even gave me an option if i want it deliverd to my home which i agreed. The lady in the department said my new card will be delivered before my departure date, i am not leaving this to chance so i called this morning and asked what is the status on my card and the gentleman said that it is in transit with the courier, i then asked when it would arrive and he responded 7-10 days, does no one know what is going on in the department or what my sittuation is as its as if i am speaking to different people every single time with total differant stories. i am fed up with this service, it is my card and i know a courier does not take 7-10 days as i am in the industry. Need answers immediatly and my card of course as i have requested a new card on the 25 May already!</p>