Worst Service encounter

Worst service from the online orders to their customer care experience, there is an lady I called in regards to my order that was suddenly cancelled without any explanation and my funds were deducted from my account lady put the phone on hold with no reason then she comes back and when I ask to speak to her superior I was put on hold for almost an hour till the phone dropped with no updates or whatsoever. Honestly speaking the customer service is very BAD as H*LL!!!!