worst service at Woolworths Centurion mall

What the worst experience, I had at Woolworth's Centurion mall.I went to Menlyn to open a new store card, where I was given options of stores to choose from to collect my card.I choose Centurion mall, I went to Centurion on the 20th of January 2019 where I waited at the WFS desk to collect my store card.I waited for 30 minutes, only then comes the lady by the name of Bathile who advises their system is offline.She doesn't even bother to apologies for not being at her desk and tells me I cannot be issued with the card because they are offline . I asked for the manager who is Refilwe Molefe whom I explained my situation to and she just said she apologies that I had to wait for the longest time only to be told the system is offline, there is nothing she can do and that the Menlyn branch was suppose to call their store to check if they are offline or not.She did not even bother to give me solutions , as to what can be done for me to get the card.The service is so poor that they do not issue cards at Woolworths Menlyn, and I cannot even go to another Woolworths store to collect the card either than Centurion mall.My expectation was to be issued with the card from Menlyn and go, now I stay at Vaal .I have to now travel from Vaal to Centurion just to get the store card.As a new customer I am extremely disappointed and I want to close that account as soon as I can, because their processes are ridiculous.