Worst service and no accountability, playing blaming games

I HAVE BEEN CALLING & SENDING EMAILS WITHOUT PROPER SOLUTION

I NEED MY MONEY RELEASED U HAVE REALLY INCONVENIENCED ME TO EVEN GO AND BORROW MONEY WHILE I HAVE MONEY

IF YOU HAD A SENSE OF URGENCY AND CUSTOMER SERVICE DRIVEN THIS COULD HAVE LONG BEEN RESOLVED

From: Zandi Mabasa <***> Date: Wed, Oct 12, 2022, 10:41 AM Subject: Order - O*** &O*** To: <***>

Good

I canceled order O*** on the 19th of September and till today I haven't received my money back

Then order O*** not everything was delivered and I was promised that I will not be billed for the items not received but till today I haven't received my money back

I called last week to raise my issue and was promised it will be taken up with your finance and till today, no response have been received or refund.

Can someone urgently attend to this as I'm running out of my patience and need to use my money.

If I don't receive any positive feedback by friday then will have to escalate the matter as this is such an inconvenience