Worst Service and customer care - Woolworths

I'm writing to express my extreme dissatisfaction and frustration with my recent experience with Woolworths. On February 16, 2026, I placed an order for a USB-C to Lightning Woven Charge Cable 60W (1m) with priority delivery. Instead of receiving the correct product, I got incorrect items and the proposed solutions are unacceptable.

Being told it could take up to 2 weeks to correct the issue or being asked to visit a store (defeating the purpose of online shopping) is ridiculous. As a loyal Woolworths customer, I expect better. The lack of courtesy from the representative, including not even offering to email me for product images, is appalling.

I demand that the Woolworths team addresses these inefficiencies in online returns and delivery of incorrect products. I expect a prompt resolution to this issue and an explanation for the poor service.

Even after engaging with the team but I strongly object to the proposed resolution of returning the incorrect item in person. This solution is not only unreasonable but also defeats the purpose of paying for priority delivery.

If I am required to collect the correct item or return the incorrect one, it would be more efficient to have it delivered directly to my address, as was initially promised. I find it perplexing that I am expected to incur additional expenses and inconvenience myself to rectify an error that was not of my making.

I confirm that the order number matches the delivery note, and I have attached pictures of the incorrect item as evidence.