Worst service and communication ever

I was in isolation as my 6 month old baby had covid. The wipes was on special and due to covid I could not go to the shop. I went online and the three packs were sold out but I ordered 10 scented and 10 unscented seperately which was in stock. This was on the first day of the special. If online was out of stock I would have sent someone to a shop to buy. I received numerous sms and emails confirming my order atfer I paid. I arranged to pick up today as we are now out of our isolation. I walked 2km to go pick it up as Woolworths sees baby wipes as a food item for some reason so there isn't a delivery option. I got there the lady told me my order is at the back. Another lady came and took me to the shelf to show me there is no stock which was irrelevant as I ordered long before today. She went on to tell me that they tried to call me but they don't have my number... BUT how did I receive sms's and emails if Woolworths doesn't have my contact information? The manager went on to say I should call head office he can't help me. They made it my problem that they don't have my number when in fact I provided the system with my details. Woolworths' system errors is not my problem. If I knew online orders is a mess I would have sent someone to go buy for me but I received confirmation that my order went through. I have never received such horrible service.