WORST SERVICE AND 10 DAYS LATER, I STILL HAVE NO RECEIVED MY PACKAGE.

HORRIFIC SERVICE!!!!!!

I ordered foundation online from Woolworths on 2 March 2022. On 4 March 2022, I received the package. I opened it and saw that it was the incorrect brand of foundation. I immediately telephoned the Woolworths call center to inform them of the incorrect delivery. I was informed that it would be investigated. After receiving no communication from Woolworths on 4 March, I telephoned again to be informed that it had been escalated. On the Monday, I called again to ask what is happening. I was told it had been escalated. On the Thursday (nearly a week later), I telephoned Woolworths again to be informed that delivery of my new foundation and collection of the incorrect one had been arranged for Friday, 11 March. Later on that day, Fedex arrived at my office for a collection. I was very confused and phoned Fedex saying that the only collection I had scheduled was for the next day. After 20 minutes on the phone, I was then informed it was for Woolworths but the address was a private address as it was for the lady who received my package and visa versa. I phoned Woolworths to ask what was going on. The employee was confused and said she would personally take control of my matter and I should hand the package to fedex. I was also informed that I would be phoned back before 5pm to confirm that my package would be collected from the place it was incorrectly delivered too and delivered back to me. It is now Monday, 14 March 2022 and I have not received my foundation or ANY COMMUNICATION FROM WOOLWORTHS. I must now spend more of my airtime which has ran out due to the numerous long calls with Woolworths to find out if I am even getting my foundation!! I was also informed that I was not allowed to return it was the store as they had to fetch it from the place that it was incorrectly delivered too and they 'hoped' the lady had not opened it.