Worst Service

I cannot believe just how difficult it is to get a replacement card. I was told i need to go to the nearest Woolworths store and the consultant will call on behalf, i did just that. The agent advised me i need to forward my marriage certificate, i did just that for the 2nd time. This morning i am calling again to follow up and i am kept on hold for 15 minutes, then again i am told i need to resend the documents. <br> <br> i am beyond annoyed, i have wasted both my money calling your contact center and time driving to a Woolworths store. How hard can it be to issue a replacement card