Worst service

called the Woolworths cli department on Tuesday the 15th requesting an increase on my Woolworths card to be told that they can't because of a system that shows an old credit card that I closed months back. I was advised by Camren Bowman that this will be escalated and will get a call back Thursday before close of business, an error caused by the system which I didn't understand. Its Tuesday the 22nd I haven't received a call back and I called the call centre to be placed on hold for 22 minutes because Phumza Kunene was busy with another customer on the phone and couldn't take my call my line was disconnected after I was placed on hold. a called an hour later to find out that Phumza is in a meeting and she cannot be located to take my call. what kind of service is this? what does one have to do to get good service? the agents don't care how long a customer is on hold, no one has the decency to call customer's back. Carmen Bowman went on leave after advising me that I will get a call back. The agent refused to give me her full name Nolu Dlumnwango. i also requested a call back from the online contact service and im still waiting. this is a JOKE!