Worst retail shop ever

I wentto woolworths centurion however,they could not assist as according to them 'the last 4 digit of my card was not eligible' and this was after standing on a long que.I was then refered to customer service to confirm if i was the correct owner of the card.The customer care guy who seemed uninterested in helping me contacted thier call center and was whispering while speaking to them i felt like i was a *********.The lady from the call centre asked that they give me the phone she then asked me a lot of security question which it was confirmed that i was the correct client and they also suggest that they will order another store card for me what was interesting was that they goods that i left at the counter i was not allowed to leave with then and yet they suggested to order another card.I contacted the call centre tamryn and karyn something kept disconnecting my call at another point i was transfered to a fax line.Guys woolworths seems like they are the best try to complain iam dissapointed.