Worst, poor, unprofessional service delivery at WOOLIES

I ordered online on the 27th of May 2024 it got delay the delivery was supposed to be on the 3rd of June 2024, it was never delivered I called on Monday after I received an email stating they could not get hold of me on my numbers which was correct the number stated on the email I called customer service they confirmed a strange number and arranged for a proper delivery for the following day I waited and no call or email on the 6th when I called they said my address and and contact numbers are incorrect they will call me after 10 minutes after holding for 30minutes, The consultant called me again to give me feedback saying woolworths will refund me because everything was returned back to the warehouse without even notifying me, i needed that order it's winter my kids was indeed of that order its cold and it's so disappointing because it's not the first time I order online POOR, UNPROFESSIONAL SERVICE DELIVERY I received I'm so disappointed with woolworths online was the worst experience EVER!!!