Worst online shopping experience I've ever had, with anyone

<p>Absolutely at the end of my tether after dealing with Woolworths Online. It is, without a doubt, THE WORST online experience I have ever had - and I shop online a lot! My order was split in two due to issues with their processing centre, and I was therefore DOUBLE-CHARGED; most of the order has still not arrived, five days after I ordered it; I've had to visit my bank myself to get them to reverse the second payment because Woolworths Online can't rectify their mistake themselves; I've spent a terrific amount of airtime over about seven calls to their call centre, who've taken forever to answer and still not solved my problem; and no-one in head office is bothering to answer their phones or return my calls. You guys have a lot of work to do - would appreciate it if someone that side takes some notice of my attempts to contact you</p> <p> </p>