KK
Khosi K

1 reviews | Active since Oct 2011

30 Apr 2017, 14:49

Worst online shopping experience ever

<p>I'm super disappointed in woolworths. I never imagined I could ever get such horrible service from woolworths of all places. I've always shopped there and had a pleasant experiences. I decided to try their online shopping and I will never do this again. What's the point of choosing a delivery date and time if your delivery isn't going to be delivered as promised. I only received my first delivery way after the promised time. A whole day down the drain. I was then called by a lady on the 29/04/17 @ 13:39 who just transferred me after telling me she was calling regarding my order. Then I spoke to another lady who practically told me I can't speak english and insisted on speaking zulu mind you I'm not even zulu. All this because I asked her to explain what she said again. When I asked when I'd be receiving the second order she sighed and told me she would deliver it the next day between 10am and 1pm. I woke up didn't do anything waiting for the order until I called the call center at 2pm and the agent told me I won't be getting the order on the promised day. What annoys me is that I received an email saying I can expect my order on the 29th/04/17. And when I told him this and that I made plans to go out he sarcastically told me to tell the delivery guys to leave my parcel with the neighbors or security. He couldn't even confirm if I'll receive the package on the 30th or the 01st.Who then replaces it if the securities take it for themselves? I'm in awe at all this terrible service hey. Now I have to waste yet another day waiting on a delivery that I'm not even sure will pitch. </p>

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