WORST online shopping experience!!!!!!

Horrific!!!! Bought items online 4 click &collect. Items arrived squashed with scratches. Was a day late 2 pick up another 2 orders, called the store & arranged that they NOT send the items back : they sent it back AND they dont give u the items, instead they do a refund. Shockingly bad 4 a so called "elite" store. Your logistics make ZERO sense. Higher smarter people & take a leaf out of checkers book. Director of marketing, customer service & supply chain should be fired! This is why u are losing business as a group. I order online A LOT & have NEVER experienced anything like this. Even the small retailers are more organised & meticulous.

NB - the squashed items were a christmas gift & now they cannot be given. Your items r overpriced & service is a zero - unfortunately there is no zero rating. Woolworths cafe : food is NOT great but IS overpriced. If it wasnt for customers who enjoy buying "status" u would be out of business. Here's hoping Checkers takes you out of the game.