Worst online service from woolworths

I ordered 5 mugs online from Woolworths online store on promotion of 35 percent, along with a tea pot and 2 separate cups. The 5 mugs never arrived. After numerous attempts at phoning online and them advising me that sorry the item is out of stock (after waiting over a week for the items purchased). I then went instore and spoke to a supervisor, who advised he would get the store manager to phone me the following day. Three days later and I am still waiting for his call. I then went to another woolworths to buy the mugs. But unfortunately due to all the time delays and lack of delivery from woolworths they only have 4 mugs now. I asked to order in due to it being a Woolies error. But this won’t be done anymore. I then phoned online again yesterday and they advised me they would get a manager to call to escalate the problem due to the poor service. Surprise surprise, still no phone call. I went to another woolies store in PE today and they said East London have 20 of this cream textured mug. Surely Woolworths who messed up from the beginning can do a interstore transfer due to their ******* service. Besides for losing the 35 percent discount. I don’t have the required set that I need. Am so shocked at woolworths