Worst Online Ordering Experience Ever!

I ordered some water from Woolworths on the 24th of January 2018.

I made payment and was looking forward to my first experience with Woolworths' online store.

Fast forward to today, 20 February 2018, and I still do not have my order. Here are the details:

After being told the original time and date of delivery, I waited patiently for it to arrive but nobody showed.

After I sent an email to complain, they arranged a second date and time with me. As you can guess, nobody showed again.

Now I am really frustrated and give them one final chance. They called and the third time and date was arranged for last night.

To my bewilderment, nobody showed again!

That is a total of 6 hours of my life that I waited for nothing.

I have asked them to refund my money as I do not trust them to fulfill their promise.