WORST ONLINE EXPERIENCE EVER

I am beyond irritated. I placed an online order yesterday to ensure that I receive my goods at work between 10am -13:00pm, as I will be leaving on holiday. I specifically requested that my goods arrive with packets. The delivery man showed up with no packets and I sent him back. I called Woolworths and they confirmed that I selected packets. I have now been told that I have to wait for the 14:00 - 17:00 time slot for delivery - I will be leaving town at 13:00, so what does Woolworths expect me to do. This is the worst customer service ever - I expect this from other retailers but not Woolworths. I will definitely be advising people about this experience and that the goods for my trip did not arrive and that I will have to go and by other goods again. REALLY PATHETIC SERVICE. WORST EVER.