Worst Online Delivery Experience – Completely Unacceptable from Woolworths

I placed an order on Thursday night for delivery on Friday between 10:00 and 13:00. Not only did Woolworths fail to deliver within the promised time, but I also received no communication whatsoever from the store or the driver. I had to call them myself at 13:30 and was told the driver had a flat tire — but he’d be there soon. He wasn’t.

I called again at 14:30, got passed around, and still no answers. Only at 14:47 did the driver finally call — not to say he was outside, but to ask where I live. Unbelievable.

On Saturday, I got another early morning call to confirm my location again. No apology, no explanation. The delivery was late again, and once again no one contacted me to say they were running behind. When the driver eventually showed up at 13:48, he didn’t even greet me — just asked “where I was yesterday.”

To top it all off, I had issues in the past with melted ice cream, and despite assurances from customer care that it would be properly stored, it was melted again. I sent the entire order back out of frustration.

And now I’m being told I must wait 3–5 business days for a refund for a delivery that was never successfully completed. That is absolutely unacceptable.

Woolworths charges a premium for delivery — more than Checkers and Pick n Pay — yet provides a far worse service. No professionalism, no communication, and no accountability.

Never again.