Worst of the worst customer care service

I have had the worst experience with your customer care services. I have a Woolworths Black Credit Card and I am trying to access the online banking portal to make payments and keep getting invalid credentials or technical errors when trying to reset my credentials. Some pages on this site also gives a 404 response which really makes me distrust this service even more.

I phoned yesterday and the credit card division advised me to go into the bank to change my pin since I can't change it on the portal since we think the card might have been blocked. I went and stood in a queue for hours changing the pin card, but I still could not access the online banking system as I now think this requires a different PIN.

I then decided to phone again today to see how else we could resolve this issue, after spending more than an hour on my phone which costs me a lot of airtime. Your team keeps redirecting my call to either the wrong department or to someone who can not assist me and passes me on to the next person. It seems like nobody wants to work and is just passing the buck around as they say.

I am deeply upset by this experience, Woolworths can contact me back today as I am not wasting any more airtime on this. I sent them a complaint email they have one day to respond. If I do not get a call back from the correct department I will be settling this account and moving it to another FSP. Woolworths will then also be losing a loyal customer and I will not be advising anyone to sign up for this horrible service.