WORST MOTHERS DAY TREATMENT!!!!

<p>Below is the email i sent to woolwrth customer service and Financial services on monday the 15th May 2017, to date I have not been called to resolve instead im still put from pillar to post...</p> <p>I am very upset with the appalling service received yesterday at east gate yesterday MOTHERS DAY of all the days... i went to Woolies MOTS to purchase jackets... i bought a coat and also liked a jacket from Witchery... I did not have a size so they checked and requested eastgate to keep as i was coming to buy it... I then drove to eastgate, got my it and when i was about to pay i decide to pat the R1400 .00 to my woolies account to use the card to purchase. i was then told there was not enough credit, there was only credit of R1091 and the jacket cost was 1399.</p> <p> </p> <p> </p> <p>i then said i will pay the difference with my debit card, when the purchase was being done the system refused my balance</p> <p>I was then told by 3 of the sales lady at witchery whom one of them is RUDE Lebohang Mokoena ( I say this because 1, it is not the 1st time i was rudely served by her even when i chose to not complaint, but this time she has just gone to far... she has no courtesy what so ever, forget customer service which is prerequisite for her job. she sent 2 people away behind on the que because she was not in the mood to take big trolleys (INCOME FOR WOOLWORTHS) very happy to share that with me.... rolling her eyes TOO, my irritated but calm self asked her why she said she was tired... i even asked her why did she not bother coming to work she said she had to come to work.....FOR WHAT LEBOHANG?</p> <p> </p> <p><br />So, i was told that my debit card would not work so i needed to provide other payment means otherwise there is nothing they can do... WILLING TO LET THE CUSTOMER LEAVE WITHOUT THE SALE OF 1400.</p> <p> </p> <p><br />i said but there was nothing wrong with my card and they looked me right in the eyes like i was stupid....</p> <p> </p> <p><br />so i suggested, lets but a 300 voucher with my debit card and they all went ohhh yeeeessss.... transaction went through very fine, so we have established now that there was nothing wrong with my card. same card i had initially used to pay for my wolies account.</p> <p> </p> <p><br />Now, the voucher does not go through... turns out, Lebohang is the one that did not do the transaction in the 1st place, also very happy to only now start point fingers to each other in front of me... NO LONGER MY CARD i see</p> <p> </p> <p><br />Long and short... </p> <p>I drove 90km to and from eastgate for nothing...TIME AND GAS</p> <p>2 hours of my mothers day went to waste</p> <p>i spend 1 hour trying to make a purchase at Woolworths east gate</p> <p>walked out of the shop with no jacket</p> <p>told to wait even more because they were calling head office to refund my credit om my card... i was sooo upset since </p> <p>1. I am highly pregnant</p> <p>2. it was very cold</p> <p>3. my 4 year old was already complaining of hunger</p> <p>4. I was already late to fetch my daughter who was meant to be fetch by 5pm</p> <p> </p> <p><br />NB: TO DATE I HAVE NOT HEARD FROM THEM, to even feedback on my account status</p> <p> </p> <p><br />To Lebohang Mokoena, YOU ARE COSTING WOOLWOTHS A LOT , THAT IS NOT YOUR BUSINESS TO ****, IF YOU CANNOT... LEAVE!!!!!!!!!!</p> <p>To her managers....YOU NEED TRAINING ON CUSTOMER SERVICE BEFORE SUPERVISING COACHING</p>