1 reviews | Active since Sept 2017
WORST EXPERIENCE EVER!!!! ABSOLUTELY REGRET GETTING THIS CREDIT CARD!!!
Woolworths Financial Services has to have THEE WORST customer service in history. You would think since their stores are so efficient, they would have the same level of customer service but NO! I finally received the card on 3 Tues 31 March, after a lot of phone calls with people who seemed to not be able to help me. I mean I filled in the online form for an application and then spent at least 5 days talking to different people trying to do my application over the phone. Now that I have the card, I cannot use it at all. I understand that there is a lockdown, because when I tried to call to activate this card that is the message I got. So I turned to online registration and I got a message saying I need to respond to a "SureCheck" that is sent to a number which ends with digits of a cellphone number I have not used in over 10 years. How are my old details linked to this card that I just received last week? When I had given you my latest number, and was contact on the same number? But now all of a sudden, you have an old non-operational number for me to respond on. To say I am frustrated is an understatement. This is a brand we are suppose to trust; but it has FAILED MISERABLY when it comes to this. How long have they been doing these credit cards to still be putting clients through the same things they were doing 5 years ago. It is 2020 for crying out.
