Worst experience

Worst experience. I place an online order on Jan 26 an paid for early delivery for the 29th. My order was not delivered and I didn't get any call as to why. I followed up with woolworths the next day and they told me that the delivery failed because of the address. I asked why I wasn't called and the lady at customer service told me that they "normally don't call" mind you it wasn't the 1st time I used the same address they claimed failed. I requested the order to be canceled on the 30th. I am still waiting for my refund since then. When I followed up again 2 days ago I was told that my cancelation req2qaa logged but not processed. I was told to wait 3-7 working days for my refund and I am typing this now because I have not received my refund and I don't understand why woolworths the trusted retail company would conduct their business in such a disreputable manner. I am so disappointed and I want my money no layer than to including the early delivery fee.