Worst experiance ever

To whom it may concern,

On the 24/11/2018 me and my Fiance whent to go and buy some food from your crossings store.

When getting to the till and having to want to put this on the woolworths card something was wrong so there was a lady that took my Fiance's ID and card to try and resolve the problem. After about 10 minutes she called my Fiance he spoke to the people on the phone. She then said that she needs to void the slip and fax this to head office so all the while standing one side while feeling embarresed because everyone can see there is a problem. So after about another 20 odd minutes passing i decided to ask where she whent as i have arthiritus and my legs and feet are hurting from the standing. I walked to the last till and asked where the manager was and the other lady said i am the Manager so i started to explain that we are waiting for the other lady and to get back to us and i would like to know how long its still gonna take because its a bit embarrasing. She then without listining to the whole story asked me what till i was at. I showed her she walked to the till i asked her to listen to me and what the problem was then she did not need to speak to anyone else while standing at till she rep**** to me i need to get the story from her (the cashier) insinuating that i would lie to her about something. I than said to Gomotso (the manager) that if she just listend to me she would not have to ask anyone else what happened and she started laughing at me and i asked her are you really lauging right now and with an attitude she said yes she was. She was so rude and unprofessional that even the man that also had a tag that said Manager came and took her away.

Me and my fiance left without the food we needed. I am so dissapointed and i would like a Manager to call me back

Your feedback regarding this matter will be highly appriciated .