Worst Ever Customer service at Woolworths!

I placed an online Woolworths Dash order on 15-04-24 under order #o*** which amount to 1174.25. At 17h50 on same day, I received a call from Woolworths advising me that they cannot do delivery on and agreed to do delivery the morning of 16-04-24. On 16-04-24 at 13h00, I contacted their call centre since I never received the delivery, I was then informed that they cancelled my order and will do a refund. On 19-04-24 I followed up on my refund and was told they forgot to process my refund. This morning. (21-04-24), I was I informed that their refund take 7-14 days to reflect in my account. HOW DISAPPOINTING FROM WOOLWORTHS TO TREAT THEIR REGULAR CUSTOMER'S LIKE THIS!!!! WILL NEVER EVER USE THEIR SERVICE AGAIN!!!!!!!