Worst Customer Service form Woolworths for 2 months!

I have now tried 2 month to just get a small amount of R264 from Woolworths Financial Services.I reversed an order from Woolworths on 14 April 2020 (o***) and I still haven't seen the money in my account, even though the consultant said it would be back with 24-48 hours. It is now 8 weeks afterwards. I don't get replies from e-mails and the call centre is not available!!!!!!