Worst customer service ever!! I want nothing to do with the Woolies brand!

I am appalled by the customer service I received at Woolworths Mall of the South and the branch at The Glen! I've been a loyal customer to Woolworth for years now but these recent incidents make me not want to set foot near a Woolies store ever!!!

This lockdown is not easy on anyone and you can imagine how it is for a pregnant woman. I went to those Woolies stores with my mother who is a dialysis patient, I tried to explain the situation to both the security guard at the boor and Woolworths managers of both stores however that was just a waste of my time. I left both stores boiling with anger because I was told that both my mother and I should wait in a long queue. I mean do you not train your staff? Your managers are not informed and its so disappointing. Does one really have to go through a certain situation for them to be empathetic? How do you expect a 7 months pregnant lady who is with her mother who has a hip problem and is a dialysis patient to wait in a long queue that is not even for people with special needs? How ******** is that. Writing this review is even ****ing me off because your staff isn't informed and has attitude to top it off!

I thought the manager at Mall of the South would be empathetic and direct myself and my mother to the queue for people with special needs, since she is a woman but instead we were told to stand in a line that went all the way to the parking lot, and worst part she said it with attitude. These recent experiences have changed my perspective of the Woolworths brand. Train your staff and please make sure they stay informed, we can't afford to experience such ignorance!