Worst customer service ever

I opened a new account online and was then told my account was approved and had to collect my card at centurion mall Woolworths , on the 13th of April I arrived in the store and was assited by a lady (I didn't take her name down ) , she then went on the system to check whether the account was really approved then took me to a small room to print the card .

We then realised that there was a spelling error on my surname , it was spelled Dofutso instead of Difutso. She then had to call head office and she was informed to destroy the card , send a change of details form and then I would have to do a follow up on Monday .

On the 18th of April which was a Wednesday I got to the store and was assited by a lady called Rosseta and didn't seem to be in the mood of assisting me as when she approached me n my husband she looked at the time which was 18:42 while walking towards us , in a rather rude and unacceptable tone asked me if it's a replacement or new account that I came for , I told her it's a new account which the card hard been printed last week and head office had informed me to come again and print the card as the surname spelling had been fixed .

Her response was she won't be able to print the card as at that time they are offline and I should have came earlier . She then asked for my I'd went into a tiny office for about 5 minutes , came back and set next to me in front of a computer and told me rudely that my card had been declined and laughed at me like I was a fool .

I asked her if that's how woolies trains their staff on customer service as she did not bother to contact head office and find out what the problem was until I informed her to contact head office but she insisted my account is declined .

After an argument between myself n her she then contacted head office and she was informed to look on the next page.

She eventually found the account and informed me that I should wait 7-10 working days to come collect my card in the store .

After the bad , rude and disrespectful behavior she imposed , she didn't bother to apologise for her not being competent enough to navigate on her system .

So much effort and time for opening a store card with Woolworths.

I am disappointed at the service I received from Rosetta in Woolworths centurion mall.

Regards Kgaugelo Difutso ********** 356 ********** 922555