Worst Customer Service Ever

I am a 43year physically handicapped male whom app**** for a Credit Store Card and the application was successful last week . I went into the store to pick up my card and my ID was a bit thorn , I was told by the Woolworths Representative , that all looks Ok with my ID and they can verify me to a degree but the require my passport if I had one to complete the processes then they can give me my Store Card . I must request that and call *** Woolworths help Desk options 2 and 2 again and request they send an e-mail to the Musgrave store confirming its fine for for the WW Rep to use my Passport for verification . I spent 1hour 30min on my Cell phone to no avail . Then I called again after I got home and Spoke to Layla who said she will CC me on an e-mail to another Department for them to email the store . I went to teh store on Monday , I was told that the didn't receive an email from Head office .

The WW Rep at the Musgrave Store said they usually receive these types of emails but cannot understand why no one sent it .

She also stated for the 2nd time that the WW call centre Reps dont know policies and SOP .

I went again yesterday back to the store , still no email sent to them the WW Rep to use my Passport for verification .

I called *** option 2 and 2 again and spoke to Wendy , she confirmed by the end of the conversation that the Store Rep should have used their own discretion and used my Passport without any to and from , Wendy also confirmed that she will let her manager know and call me back , I insisted they call me back within an hour , almost 24hours later still no call .

Woolworths should be a shamed of their service and how the treat people , especially people who are Handicapped without and going above and beyond to resolve matters no matter what's the outcome . I spend R960 in transport charges and R297 in phone charges to no avail .

Their ground crew stay that Woolworths call center Reps don't know procedures and their Call Centre Reps say that the Store crew don't know theirs , where does it leave us , the customer ?

I am physically Handicapped and due to this shambles of a store , I must run in circles to get direction and conclusion on what's NEEDS TO BE DONE .

Shame on you as Human beings and even more its a disgrace to society where we have more important issues to deal with , like COVID etc.