worst customer service ever

I bought school shoes and other things for my daughter online on the 15th of December 2023 for an amount of R1,126.00 - was promised that they will be delivered : Any time from 9am to 5pm From 21/12/2023 to 22/12/2023 (weekends & public holidays excluded). 27 December I realized that my purchase was not delivered and I contacted woolworths to alert them that I still have not received my package, upon which they indicated that they would alert the warehouse.

January 03 2024 I called again to notify them that I have not received my package and any communication from their side - upon which we agreed that I should get my refund. They indicated that the refund was going to take 3 days. They requested that I send them my ID copy and bank account confirmation - which I gladly did.

January 15 2024 I contacted them again - the same request was made - again I sent the copy of ID and bank account letter. They said 3 days the money will be in.

January 18 2024 again I sent the information February 02 2024 I called again the same information was requested again - at which point the person I spoke to said that I will get my money after 10 days.

It has been 13 days and still nothing in my bank account.

I must say I am a bit disappointed with the level of service I received from Woolworths given their caliber - I am actually - really really disappointed.

The experience leaves a bitter taste in my mouth.