WORST CUSTOMER EXPERIENCE

Friday the 23rd October 2020 I placed an order on the Woolworths website for a FOOD order, I then selected delivery for Sunday 25th October 2020 between 10am and 12. This was secured with payment and order confirmation was received via email. This morning just before 10am I then received a phonecall from Woolworths telling me that they will not be delivering my food and order has been cancelled. I was told this is due to my area being high risk. I asked the consultant named Pearl how is that possible where Thursday the 22nd of October 2020 I had just received a delivery from Woolworths, which she went is trying to explain that they only deliver clothing and not food to my area. I proceeded to ask if that was the case then how come my order was accepted and am only finding out now on the time of delivery. only " I am sorry for the inconvenience" is what i received which unfortunately is no good for me. I need my FOOD and "I'm sorry" will not suffice. HELP ME UNDERSTAND WOOLWORTHS HOW CAN YOU ALLOW THIS TO HAPPEN