TA
Tasneemah A

1 reviews | Active since Aug 2020

29 Aug 2020, 07:53

Worst customer experience!!!

I used Woolworths' Online for the 1st time on the 24th August,i purchased a pair of womens leather boots which was on sale for R800,now the only reason why i bought it online was because i called 5 stores closest to me,and all of them did not have it in stock...firstly i asked for my order to be delivered between 2pm and 5pm..the courier came here @ 11h10am...Secondly when i opened the package i found that both boots were different color tans,the right foot is darker tan than the left foot..and then Thirdly...the left foot is a size 3 and the right foot is a size 4!!!! i was so upset and furious ,and immediately sent an email to the Online Dept..that was on the 24th Aug,the very same day my order arrived....i have been complaining eversince,i was rep**** too once,saying that they have tried to contact me,which they didnt,i even responded to that email with my contact number,to make sure they have the correct number,and also stating that it would take 48 working hours for them to respond to me or if i wanted too it would be quicker for me to return it to my nearest store and try and source it myself!!! WTH!! i bought this online for convenience,so that i would not need to leave my house,or at least i thought that was the point of"on-line" shopping..10 emails later,even after asking to ne contacted by a manager,no one has rep****!! now i find this *********,DIGUSTING,DISPAPPOINTING and the WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE...oh but its actually not the first time that woolies has let me down..i made the worst mistake patronizing woolworths again and again! i cannot wait to settle my account and CLOSE IT FOR GOOD!!! Pathetic customer ettiquette!!!

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