Worst customer.

Worst customer service l’ve ever received!!!!

I made a payment to my credit card on the 24th of April, usually my payment would reflect in 24hrs. Payment didn’t reflect and l gave it 48hrs still nothing. Decided to chat to them because if you call them agents will put you on hold till you run out of airtime. Spoke to a chat agent and she advised me to send proof of payment to *** and they responded that it will be allocated in 4 days. I waited today l decided to call them, did they not put me on hold for 4minutes with no resolution ran out of airtime agent didn’t even bother to contact back.

I went to chat to them again. Spoke to Sumaya with horrible customer service did she not end the chat whilst l was still waiting for her to respond. I’ve got screenshots of the conversation.