Worse Woolworths Experience

My Mother Mrs MT Zondi, was just assistant on the phone by a very rude consultant that shouted and raised her voice at her when she spoke isiZulu as she doesn’t understand English properly. When I spoke to her and confronted her that she was being rude and should be more polite she raised her voice at me and said my mom understood. Continued to read the terms and conditions to her for her new account despite me telling her that she doesn’t understand. My non was also told there are no consultants that speak Zulu.I didn’t get her name but my mom’s ID number is *** 081. This call was from a *** number time was 11:21 am today, 7 December 2020.