Worse service tend to an exceptional service

I had the worse customer service that was into an amazing service ever at Woolworths I went to the store to settle my account I didn’t have my card with me the lady that was helping me gave me a wrong amount to pay then after sent me to the customer service for further assistance I spoke to penelope dlamini who is the manager for customer service that lady was so rude didn’t want to hear what I had to say I even requested to speak to another manager because she was no help to me she kept on saying there is nothing Woolworths can do for u even after the lady that was assisting me agreed she gave me a wrong amount.. I was so angry and had told myself that I am done with Woodmead Woolworths but sekgome molepu foods manager came and changed all that I got water from him he listened to me and gave me an alternative a work around this guy knows how to deal with customer I see why his a manager he really deserve his position his a real asset to the company his now changed my mind about Woolworths mr sekgome keep up the good work your in retail for a reason