Worse service ever!!! disappointed

I must say i am very dissapointed with the level of service i have expierence at the customer service of both the malls i have mentioned above. My account currently has a block due to me claiming for insurance for when i got retrenched last year July. I got my invoice for jannuary THATS when I noticed that insurance has stopped paying and that I have to pay my account myself. I started paying my account in January to date, however when i went to clearwater mall to buy that is when I was told it has a block. i WENT to customer service spoke to a consultant called Esther, she tried to assist by calling the head office but only to realize they will not be helpful as well. She was told i need to call insurance claims, but funny enough by that time it has closed at 4 counldnt be assisted. The next day i went to Jmall, it was the worsest as the guy that was assisting was not even willing to help. He did the same thing and called customer service only to be told the same thing again called insurance claim and i was given some land line number to call. I asked the guy to call it on my behalf he refused there and there said it was not a woolworths number but funy i got it from their cus