KD
Kareemah D

1 reviews | Active since May 2020

03 Jun 2022, 10:38

Worse ever online shopping experience

My delivery was scheduled for Friday 27/05/2022 I only received it on 1/06/2022. Fresh produce that I ordered on 26/05/2022 and delivered 1/06/2022 with expiration dates of 02/06/2022 and 3/06/2022. Some of the items was wilted, incorrect Raw nuts was delivered which the packaged was damaged as well. I called the customer complaints department. Was promised that my order would be exchanged the next day as the store could only do exchange for the same day between 4 and 6 PM which was not fee-sable for me as my delivery address was my place of work. They collected the items on 2/06/2022 @8.30 AM . not exchange, I asked driver about it and he said he is only doing the pick up. 11:22 AM the same driver that collected the package the morning came to deliver the exchange goods. Upon inspection I saw it was the exact same items I returned earlier the morning. I did not accept the goods, told the driver to take it back. I called customer service again, I was told the driver took the same bags by mistake and they would do delivery with fresh items the same day. I had to call customer service again today 3/06/2022 to inquire about my delivery. The store had a different story for the complaints department. I was promised delivery for today and I have asked the agent to confirm with the store that they have stock of the raw pine nuts that I have ordered seeing that the wrong nuts was delivered, no stock of the nuts that I have ordered. My money for the pine nuts would be refunded that would take 3 to 5 working days, not counting that weekend is coming up.

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Replies (2)
KD
Kareemah D's update03 Jun 2022, 10:46
Reviewer Update
Expected better service from Woolworths
KD
Kareemah D's update03 Jun 2022, 12:11
Reviewer Update
Items was finally delivered but they could not even afford the common courtesy to make sure all items was decent seeing that I had to wait for a week for my order, I received wilted black leaves in the packet of Fresh Basil. I took a picture of it and sent the picture to the complaints department .