Worried

My mom got ******* and ****** at woolworths by a woman who pretended to be a shop assistant there, they tod her about 50 percent discount and stuff, when she tries the shoes on, they took her bags, with clothes, toiletry money and a phone, I knw it's not woolworths fault bt the customer safety is their responsibility,when she reported at the store they tod her we don't knw that lady, they didn't care, didn't even bother to look at the footage, while the incident took place at their store