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Pedro P

1 reviews | Active since Sept 2019

23 Oct 2023, 15:07

Woolwoths *********** their clients

I purchased coffee beans from Woolworths and it damaged the grinder on my coffee machine. On close scrutiny it revealed that a wooden piece resembling a coffee bean jammed the grinder. The complete grinder now needs to be replaced at a cost of R2000. I have brought this to Woolworths customer service and their reply is that they need to refer this to their technologist instead of doing the honourable thing and pay for the damage due to their poor quality control. This makes me wonder about the quality of all their other products. Be aware guys Woolworths is adding wooden pieces to their coffee beans to increase the volume on their coffee bags. Very dishonest, dont buy their coffee Beans. Be very careful be sceptical what you buy at Woolworths.

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Replies (1)
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Pedro P's update18 Feb 2025, 14:53
Reviewer Update
Woolworths acknowledged the damage and refunded me for the cost to replace the grinder, after several emails etc.
Thank you to Woolworths, I appreciate WW standing behind their product and customer service